faq
Frequently asked questions
What is savory granola?
It's granola made for the plate, not for sweet yogurt: seeds, nuts and spices roasted until crunchy, with salt and seasoning instead of sugar. It goes on top of salads, soups, eggs, avocado — or straight from the jar.
How do batches and the waitlist work?
Every batch is small and numbered. The waitlist gets a 48-hour reservation with a founder discount before the shop opens; what's left goes to ready-to-ship. With a batch in the oven, you can secure yours in the pre-sale.
What's the shelf life and how do I store it?
Each batch ships with its best-before date printed. Once opened, keep it tightly closed (pouch zip or jar lid), in a dry place away from heat — the crunch will thank you.
Does it contain gluten or allergens?
It contains gluten (oats and the crispy onion, which has wheat flour) and egg; it also has nuts. The full allergen list is on each flavor's page.
Is it vegan?
No. The glaze that forms the clusters has egg white and honey.
How much is shipping? Can I pick it up?
We ship within Brazil. Shipping is calculated by postal code (CEP) in the bag or on the flavor page. When local pickup is available, it shows up as a free option at checkout.
Which payment methods?
PIX (instant) and credit card in up to 12 installments, through Mercado Pago. Card details never touch our servers.
What if something's wrong with my order?
Send a photo to contato@terracrisp.com.br with your order number: we'll resend or refund, at no cost. You also have 7 days to withdraw from the purchase under Brazilian consumer law.
Didn't find it? Write to contato@terracrisp.com.br — we reply.